FAQ

3D can be confusing, here are our most asked questions

Common Questions

Most Popular Questions

What do I need to start a project?

Just click on the "Meet us" button in the menu to schedule a meeting with our project manager. During the consultation, the manager will explain our workflow and tell you what files we need for a project brief.

How many corrections can be made?

We provide a standard of 3 corrections after which, additional costs will be charged for every extra correction

How much does a project cost?

The cost depends on your project requirements. For our pricing policy, you can consult our price list. To learn the exact cost for your project, please contact us or book a meeting. We usually reply between 2-4 hours.

Can I pay after I get the results?

This is unfortunately not possible, but you can pay half of the project's estimated cost upfront and pay the rest after you have approved the results with a watermark.

How does wonderland guarantee the quality?

Our quality assurance process involves rigorous testing and review of all 3D models, animations, and visualizations to ensure that they meet our clients' specifications.We also conduct a thorough quality control check before delivering the final product to our clients.

What are the files I need in order to start a project?

Generally, you can send us any kind of files, either hand sketches or even a video briefing. Ideally we prefer to work with floor plans (revit files with extension dwg). We can also read files with extensions max, stp, dxf, fbx, obj, c4d,....

Where is Wonderland Studios located?

Wonderland Studios is an international company with it's headquarters located in Oudsbergen, Belgium and an office in NY, USA.

What is your turnaround time?

The standard turnaround time for an architectural rendering project is 1 week and for an interior design rendering project is 48-64 hours. The exact TAT, however, depends on many factors – the number of views, complexity, details, etc

How is my data used?

We guarantee that any information about your company and projects will not become public according to our Privacy Policy, which includes NDA - We offer standard and extended copyrights for the visual materials you get as a result.

What are your working hours?

Our online support works from 9 am to 6 pm CET. You can call message your project manager during these hours or leave a message in your project group chat at any time.

Can we become business partners?

Please do not hesitate to contact us with any questions you might have about a friendly partnership or apply to be our affiliate.

What if I have an urgent project?

Because of our flexible and international workforce consisting of over 15 designers, we can always take on an urgent project by adjusting our workflow, working overtime and on weekends.

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Don't hesitate to ask a few questions, or brainstorm with us about your project. We are here to listen and provide you with the best possible solutions. We are here to support you every step of the way.

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